Citizen’s Advice Bureau clients £4,000 better off after seeking advice, charity reveals

Struggling families earn around £4,400 on average after seeking help from a vital advice body.

Citizens Advice Scotland (CAS) has revealed that around one in five people who come to their offices for advice are making a financial gain.

This includes social benefits and subsidies for school uniforms that help put money back in people’s pockets.

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Service users can also benefit from a reduction in debt repayments thanks to specialist advice from the CAS as well as assistance in asserting their rights.

The figure is part of a briefing released ahead of local elections next month.

Clients who seek help from CAS often need help with debt, housing, and universal credit issues, with many cases requiring more than one counselor.

Over the past two weeks The Glasgow Times has supported our readers with our Beat The Squeeze coverage, showing Glasgow residents where they can get the cheapest petrol and shop to beat the cost of living crisis.

There are six offices across Glasgow where readers can seek advice if they need it.

READ MORE: Places to get advice on coping with Glasgow’s rising cost of living

Derek Mitchell, Managing Director of Citizens Advice Scotland, said: “As the country faces the worst cost of living crisis in living memory, the Citizens Advice Network is here to provide free advice and information, impartial and confidential.

“CABs across the country are essential community services, delivering life-changing results to the people they help. The fact that the average gain for those who see a financial benefit from our advice is £4,400 is simply staggering.

“People are really going to struggle in the months ahead, and it’s important to understand that the challenges people will be facing will be complex. While soaring energy prices are driving this crisis, that the Costs are rising everywhere and incomes are flat or falling at the same time, people will not just need help with one problem, but will face multiple problems.

“That’s where CABs excel. It is a comprehensive service that deals with the full range of a person’s problems. They don’t just try to solve one problem and ignore the rest. People can get advice in whatever way works best for them, whether in person, over the phone or online.

“Giving people that choice is essential, some people just want a phone number to ring or clear advice to read, but for vulnerable clients and complex cases there is no substitute for face-to-face advice.

“These are all local charities, organized to best serve the needs of their local communities. Advice is free, confidential and impartial, and our advisors treat everyone with empathy and understanding. We don’t judge, we just help.