British Gas and Post Office offers free energy debt advice at a pop-up shop in Glasgow

British Gas and the Post are building on their partnership with a new initiative to help people struggling to pay their energy bills with in-person community pop-ups across the UK, including Glasgow on 24 and May 25.

The climb Cost of life means more people are experiencing financial hardship for the first time and feeling pressure to manage their household income.

Many people concerned about financial and energy debt may not know where to turn or how to take the first step to understanding what support is available. To help, British Gas Power Trust Debt counselors will be available at post offices across the UK to offer confidential face-to-face sessions for anyone seeking financial or practical advice.

The first week of the initiative includes a “Stop the Silence Pop-Up” at the Nile St Post Office in Glasgow on Tuesday May 24 and Wednesday May 25 between 12pm and 4pm.

After that, other Stop the Silence Pop Ups across the country will launch over the next three weeks, offering drop-in tours for those just arriving or by appointment.

A British Gas study conducted by YouGov found that 40% of adults will struggle to pay their next energy bill, with more than a third (35%) suffering in silence.

Research has identified the emotional consequences of energy debt, with two-thirds (65%) reporting increased anxiety due to difficulty paying energy bills.

Jessica Taplin, chief executive of British Gas Energy Trust, said: “Partnering with Post Office, an organization that has remained a constant in our lives even throughout the pandemic, will help provide a lifeline to the communities we live in. know that they are really in trouble.

“The Trust’s mission is to help alleviate the harmful impact of poverty and being visible in more local and familiar places like the post allows us to reach even more people, especially as you don’t You don’t need to be a customer of British Gas to access the help and support offered at these pop-ups, or from The Trust itself.

She added: “Our goal is to keep these pop-ups running through the summer and potentially beyond, particularly when the next energy price hike is announced, and even more people may be looking. help.”

The individual sessions will be led by energy debt advisers trained by organizations funded by the British Gas Energy Trust and are aimed at anyone facing financial hardship and energy debt.

Customers will receive a step-by-step overview of the assistance available to them, refer them to other organizations that can help them, check their benefit entitlements and provide energy saving tips and advice.

Full list of UK support available this week

  • Glasgow – Nile St Post Office: Tuesday May 24 and Wednesday May 25, from 12 p.m. to 4 p.m.
  • West Bromwich – Sandwell Center Post Office: Wednesday, May 25 between 12 p.m. and 4 p.m.
  • Cardiff – Albany Rd Post Office: Thursday, May 26 and Friday, May 27 between 12 p.m. and 4 p.m.
  • London – Kennington Park Post Office: Friday, May 27 between 12 p.m. and 5 p.m.

‘Stop the Silence Pop-Ups’ will offer practical and financial advice in cities across the UK in May and June

Nick Read, Post Office General Manager, said, “Post offices are the heart of every community and millions of people visit our branches every week to pay their bills or top up their gas and electricity meters.

“We know from what the postmasters tell us that there are people who are really struggling to pay their bills and they are seeing customers walking through their door for the first time asking for help. is available for bill payment.

“We are proud to partner with British Gas on such an important initiative. We will closely monitor the usefulness of these new pop-up support centers and encourage anyone living nearby who is struggling to attend a free private consultation at our branch. »

British Gas Energy Trust is an independent charitable trust set up and funded solely by British Gas to alleviate the harmful impact of energy stress on its customers as well as people with other suppliers.

The Trust helps those in financial difficulty or at risk of financial difficulty make their energy payments and manage their finances through support, education and sound money management.

To find the nearest Stop the Silence pop-up, go to: or

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